Terms & Conditions

1. Introduction

Welcome to JaiRish Automation ("Company", "we", "us", or "our"). These Terms & Conditions ("Terms") govern your access to and use of our website www.jairish.in and all automation, software, and digital services we provide. By engaging our services or using our website, you agree to be bound by these Terms in their entirety. If you do not agree with any part of these Terms, please refrain from using our services.

JaiRish Automation specializes in healthcare clinic automation, WhatsApp-based patient engagement systems, digital marketing, and custom software solutions for businesses across India.

2. Definitions

• "Client" refers to any individual, business, clinic, or organization that engages JaiRish Automation for any services.
• "Services" means all automation solutions, software development, digital marketing campaigns, WhatsApp communication systems, and related consulting provided by JaiRish Automation.
• "Platform" refers to our website (www.jairish.in), dashboards, tools, and any software interfaces we provide to Clients.
• "End User" means any patient, customer, or individual whose data is processed through our systems on behalf of a Client.
• "Content" includes text, images, data, software code, templates, and any other materials created, uploaded, or processed through our services.

3. Services Provided

JaiRish Automation offers, but is not limited to, the following services:

• Clinic and healthcare practice automation (appointment scheduling, patient follow-ups, feedback collection)
• WhatsApp Business API integration and automated patient/customer communication
• Custom software and web application development
• Digital marketing strategy, social media management, and advertising campaigns
• Business process automation and workflow optimization
• Data analytics dashboards and reporting tools

The specific scope of services for each Client will be outlined in a separate proposal, service agreement, or statement of work. These Terms apply in addition to any such agreements.

4. Account & Access

Where our services require login credentials or dashboard access, the Client is responsible for maintaining the confidentiality of their account credentials. You agree to:

• Provide accurate and complete information during registration or onboarding.
• Immediately notify JaiRish Automation of any unauthorized access or security breach.
• Not share account credentials with unauthorized third parties.
• Accept responsibility for all activities that occur under your account.

We reserve the right to suspend or terminate access to any account that we believe has been compromised or is being misused.

5. Client Obligations

As a Client of JaiRish Automation, you agree to:

• Provide timely and accurate information, content, and feedback necessary for the delivery of services.
• Ensure that any data shared with us has been collected lawfully and with appropriate consent from End Users, particularly patient data in healthcare contexts.
• Comply with all applicable laws and regulations, including but not limited to the Information Technology Act, 2000 and its amendments, and any healthcare data regulations.
• Not use our services for any unlawful, fraudulent, or harmful purpose.
• Ensure that marketing communications sent through our systems comply with applicable anti-spam and consent regulations.
• Designate a point of contact for project communication and approvals.

6. Data Ownership & Usage

The Client retains full ownership of all data provided to JaiRish Automation for the purpose of delivering services, including patient records, customer lists, and business information.

JaiRish Automation will:

• Use Client data solely for the purpose of delivering the agreed-upon services.
• Not sell, rent, or share Client data with third parties except as required to deliver services (e.g., WhatsApp Business API providers, cloud hosting) or as required by law.
• Implement reasonable technical and organizational measures to protect Client data.
• Return or delete Client data upon termination of services, upon written request.

JaiRish Automation may use anonymized, aggregated data for internal analytics, service improvement, and benchmarking purposes, provided that no individual Client or End User can be identified.

7. Intellectual Property

Unless otherwise specified in a separate written agreement:

• Client Content: All content, data, and materials provided by the Client remain the intellectual property of the Client.
• JaiRish IP: All software, code, frameworks, templates, methodologies, tools, and proprietary systems developed by JaiRish Automation (including pre-existing components used in Client projects) remain the intellectual property of JaiRish Automation.
• Deliverables: Upon full payment, the Client receives a non-exclusive, perpetual license to use the custom deliverables created specifically for their project. JaiRish Automation retains the right to reuse general techniques, code patterns, and non-confidential methodologies.
• Portfolio Use: JaiRish Automation may reference the Client's name and a general description of the project in marketing materials and portfolio, unless the Client objects in writing.

8. Service Level & Availability

JaiRish Automation strives to provide reliable and consistent services. However, we do not guarantee uninterrupted or error-free service. Specifically:

• Automation systems and WhatsApp integrations depend on third-party platforms (WhatsApp, Meta, cloud providers) whose availability is outside our control.
• Scheduled maintenance windows will be communicated in advance when possible.
• Response times for support requests are subject to the service tier outlined in the Client's agreement.
• We will use commercially reasonable efforts to resolve service disruptions promptly.

Any specific uptime guarantees or service level commitments will be documented in a separate Service Level Agreement (SLA) where applicable.

9. Payment Terms

Payment terms for services are as follows:

• All fees and charges will be outlined in the proposal or service agreement provided to the Client.
• Unless otherwise agreed, an advance payment is required before the commencement of work.
• Recurring service fees (e.g., monthly automation or marketing retainers) are due on the date specified in the agreement.
• Late payments may attract an interest charge of 1.5% per month on outstanding amounts.
• JaiRish Automation reserves the right to suspend services if payments remain overdue for more than 15 days after the due date.
• All prices are quoted in Indian Rupees (INR) and are exclusive of applicable taxes (GST) unless stated otherwise.
• Refunds, if applicable, will be processed as per the refund policy outlined in the specific service agreement.

10. Limitation of Liability

To the maximum extent permitted by applicable law:

• JaiRish Automation shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, revenue, data, or business opportunities.
• Our total aggregate liability for any claim arising from or related to our services shall not exceed the total fees paid by the Client to JaiRish Automation in the six (6) months preceding the event giving rise to the claim.
• We shall not be liable for any loss or damage resulting from third-party service outages (e.g., WhatsApp API downtime, cloud hosting failures), force majeure events, or the Client's failure to comply with their obligations.
• JaiRish Automation does not guarantee specific business outcomes (e.g., patient volume increase, revenue growth) from the use of our services.

11. Indemnification

The Client agrees to indemnify, defend, and hold harmless JaiRish Automation, its directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or related to:

• The Client's breach of these Terms or any applicable laws.
• The Client's use of our services in a manner not authorized by these Terms.
• Any third-party claims resulting from data or content provided by the Client.
• The Client's failure to obtain proper consent from End Users for data collection and communication.

12. Termination

Either party may terminate the service engagement as follows:

• By the Client: With 30 days' written notice. The Client remains liable for payment of services rendered up to the date of termination.
• By JaiRish Automation: With 30 days' written notice, or immediately if the Client breaches these Terms, fails to make payment, or engages in activities that harm our reputation or systems.
• Effect of Termination: Upon termination, the Client's access to dashboards and tools will be revoked. Client data will be made available for export for a period of 30 days following termination, after which it may be deleted.

Provisions that by their nature should survive termination (including Intellectual Property, Limitation of Liability, Indemnification, and Governing Law) shall continue to apply.

13. Modifications to Terms

JaiRish Automation reserves the right to modify these Terms at any time. When we make material changes:

• We will update the "Effective Date" at the top of this page.
• We may notify active Clients via email or WhatsApp about significant changes.
• Continued use of our services after modifications constitutes acceptance of the updated Terms.

We encourage you to review these Terms periodically to stay informed of any updates.

14. Governing Law & Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of India, without regard to its conflict-of-law principles.

Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts located in Jaipur, Rajasthan, India.

Before resorting to litigation, both parties agree to attempt resolution through good-faith negotiation and, if necessary, mediation.

15. Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect. The invalid or unenforceable provision shall be modified to the minimum extent necessary to make it valid and enforceable while preserving the original intent of the parties.

16. Contact Us

If you have any questions, concerns, or requests regarding these Terms & Conditions, please reach out to us:

• Email: info@jairish.in
• Phone: +91 97722 31869 / +91 98872 19625
• Website: www.jairish.in